skeletonleaf

Returns Policy

Summary

If you change your mind about your purchase, please return the unused goods to us within 14 days of receipt, and we will offer you a refund. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or wrongly described.

Your right to change your mind

If the item(s) you ordered doesn’t meet your expectations (e.g. colour is a different shade) or simply changed your mind, you may return the item(s) to us for a refund.

You must return the item(s) within 14 days starting on the day you received the item(s).

Please notify us before attempting to return any items to us. All items must be returned unused and in the same condition as they were in when received by you.

We will refund the full price of your item(s) (excluding the original cost of delivery). All postage costs incurred by you in returning the unwanted item(s) must be paid by you and are not refundable.

The refund will be made to the original credit/debit card/PayPal account used to purchase the item(s). We will refund your card once we have received and processed the item(s).

Wrong item sent

We apologise if we have sent the wrong item by mistake. This does not happen often and we will resolve this as quickly as possible for you.

To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 daysfrom the day on which you received the item. If you require a refund then we will refund the full price of your item (including the original cost of delivery). We shall also refund the return postage incurred by you returning the wrongly sent item.

Damaged or faulty items

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.

If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.

If you require a refund then we will refund the full price of your item (including the original cost of delivery). We shall also refund the return postage incurred by you returning the damaged or faulty item.

Our Returns Policy does not affect your statutory rights.

How do I return my item?

Please notify us before attempting to return any items to us.

Please pack the item(s) securely and include a note with your name, contact details and order number. Usually the packaging the item(s) was sent in can be used for its return. Please then post the item(s) to Skeleton Leaf – Just The Leaves, 368 Huntington Road, York, YO3 9HP, United Kingdom. Please post the item(s) using the delivery method suggested by Skeleton Leaf – Just The Leaves when you contact us.

UK Customers: We request that you obtain a proof of postage from the Post Office when you send your item(s) to us. Proof of postage is free. Without it, however, we may not be able to process your refund or replacement in the rare event that your item(s) is lost in transit.

Dispatch of Orders

We will do our very best to ship leaves at the earliest opportunity. We ship our leaves using a variety of Royal Mail services, so they will be dispatched during Post Office opening times only. If you require your leaves quickly and opt for one of the upgraded postal services we will endeavor to dispatch the leaves on the same day, but we can't guarantee next day delivery. Leaves ordered over a weekend will normally be shipped on Monday morning.
Please allow up to 3 weeks for delivery.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close