If you change your mind about your purchase, please return the unused goods to us within 14 days of receipt, and we will offer you a refund. This Return Policy does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or wrongly described.
Your right to change your mind
If the item(s) you ordered doesn’t meet your expectations (e.g. the leaves are not the size you expected, the colour is a different shade) or you simply changed your mind, you may return the item(s) to us for a refund.
You must return the item(s) within 14 days starting on the day you received the item(s).
Please notify us before attempting to return any items to us. All items must be returned unused and in the same condition as they were in when you received them.
We will refund the full price of your item(s) (excluding the original cost of delivery). All postage costs incurred by you in returning the unwanted item(s) must be paid by you and are not refundable.
The refund will be made to the original credit/debit card/PayPal account used to purchase the item(s). We will refund your card once we have received and processed the item(s).
Wrong item sent
We apologise if we have sent the wrong item by mistake. This does not happen often and we will resolve this as quickly as possible for you.
To receive a refund or a replacement, you must return the item in the same condition as you received it and within 14 days from the day on which you received the item. If you prefer a refund then we will refund the full price of your item (including the original cost of delivery). We shall also refund the return postage incurred by you returning the wrongly sent item.
Damaged or faulty items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
If you require a refund then we will refund the full price of your item (including the original cost of delivery). We shall also refund the return postage incurred by you returning the damaged or faulty item.
Our Return Policy does not affect your statutory rights.
How do I return my item?
Please notify us before attempting to return any items to us.
Please pack the item(s) securely and include a note with your name, contact details and order number. For the return, you may be able to re-use the same packaging originally used to send the item(s). Please address the package to Skeleton Leaf – Just The Leaves, 48 Goodramgate, York, YO1 7FL, United Kingdom and post using the delivery method suggested by Skeleton Leaf – Just The Leaves at the time you contact us.
We request that you obtain a proof of postage from the Post Office when you send your item(s) to us. Proof of postage is free. Without it, however, we may not be able to process your refund or replacement in the rare event that your item(s) is lost in transit.